"as a family with reptiles, including two snakes and a bearded dragon, as well as a finicky rescue cat, fur and feather has been such an amazing find. michelle is very thorough, caring and conscientious. as a trained vet tech who has experience with reptiles, she handles complex pet issues with ease and without fear. she also watered my plants to my precise schedule and sent thoughtful updates. if you have birds, reptiles, or cats with special needs, i highly recommend contacting f&f."